Frequently asked questions

Are Haven watches limited editions?

“Limited edition” has become an overused marketing claim. We build in thoughtful, finite batches. When a model is sold out, it's often gone for good; we move on to the next idea instead of re-running the same design forever. That's not a scarcity gimmick. It's just how you keep making things you're proud of instead of repeating the same old routine. If you see a piece you love, don't assume it will be here forever. It won't.

How often should I get my Haven serviced?

We use high-quality Swiss movements. Under typical conditions, you can expect approximately seven years of use before routine maintenance is recommended.

Yes, you can go longer—and plenty of people proudly tell us they haven’t serviced their watch in more than ten years. But that makes our watchmakers cringe. It’s simply not good for the watch—any watch!

give me one more sentece like - if you ever ahve any questions of concenrs, were here to answer them

How do you ship watches?

We currently offer free shipping on all watches. When your order arrives, we carefully select your watch, perform a final two-step quality check, and pack it with pride before sending it your way. We proudly handle every shipment in-house and never outsource fulfillment to a third-party logistics company.

Return Policy

Unworn watches may be returned within seven days of delivery. To be eligible for a return, the watch must remain in new condition with all original protective coverings intact. Please do not attempt to return a watch that has been worn.

If you have any concerns or are unhappy with your new watch, please contact us. We genuinely want the opportunity to make it right. Approved returns will receive a full refund, less any shipping costs.